I will be attending the Patient Experience Network (PEN) Awards 2025, the UK’s leading celebration of best practice in patient experience.
For this year’s awards, I was invited to serve as one of the award judges. This was as a recognition of my expertise in embedding service user and carer involvement across health and social care. In addition, I am proud that an initiative developed embedding lived experience in Nursing Education at the University of Greater Manchester has been shortlisted for an award, highlighting our commitment at the School of Health to person-centred, innovative approaches that truly put lived experience at the heart of care.
The PEN Awards bring together leaders, practitioners, patients, and partners to showcase initiatives that transform services and improve patient outcomes. I look forward to joining colleagues at the University of Birmingham in October to celebrate the outstanding work being done across the health and social care sector to improve patient experience.
WHO IS THE PATIENT EXPERIENCE NETWORK?
The Patient Experience Network (PEN) is an independent, ‘not for profit’, service provider and membership-based network. PEN is founded upon an understanding of the importance of a great experience – whether this is for patients, carers or staff.
In April 2024, the Patient Experience Network was acquired by the Picker Group, bringing together two market leaders in measuring, understanding and improving people’s care experiences and outcomes. Picker’s acquisition of PEN builds on a strong history of collaborative working between the two organisations. The acquisition combines our breadth of expertise in person centred care and strong standing across the private and public health & care sectors.
Click here to read the Press Release in full.
PEN welcomes everyone who has a desire to improve patient, service user or staff experience. Our aim is to provide a valuable, practical resource and service for anyone wishing to improve the experience for patients or staff.
A key emphasis of the network is learning from each other and sharing best practice. Our overarching aim is to help organisations improve both patient and staff experience, which in turn will improve organisational performance.
